FAQ

 

Refunds, returns and terms

Please get in contact if for any reason you would like an exchange within 14 days or purchase. Bespoke commission work is exempt from refunds or exchange as it would have been made specifically for you.

If a ring is ordered in the wrong size at the customer's error, there will be a resizing cost dependant on the metal and type of ring. To be reviewed and quoted case by case. 

Due to hygiene reasons, earrings cannot be exchanged.

Any items that have been agreed to be exchanged will be replaced after the  item is received back in good condition. All reviewed on a case by case basis. 

Everything will be throughly cleaned before it is sent to you and placed neatly in it's box with ribbon, postcards and a care note. 

Eily 'O Connell cannot be responsible for any return postage charges, items lost, stolen or damaged in transit so if you are returning an item, please send via tracked and signed for post in a box. Never send jewellery not in a box.

Customs fees will be at the cost to the customer.

Bespoke and custom made work is subject to gold prices at the time due to daily fluctuations. If pieces are made and are at a certain price on the website, a new piece may be more due to rising gold prices or gemstone availability. 

Please just get in contact if you have any queries or questions and we will be more than happy to assist.

Ethical making, materials and packaging

Eco friendly awareness and ethical making is at the heart of the studio. Each piece of jewellery is cast from organic materials that Eily collects and finds in her environment into recycled metals. There is enough silver and gold mined already and recycled metals  are refined to exactly the same quality as newly mined metals. In fact all metal is about 90% recycled anyways, but Eily would rather leave that 10% where it belongs and use 100% recycled. All work is hallmarked for your purity assurance.

Each piece is carefully packaged into it’s own black recycled jewellery box. Each one is gold foil printed for a luxe feel with Eily’s recognisable logo.

They come tied with black ribbon that's made from recycled bottles. All tissue that wraps the boxes is acid free tissue. All bags used are recycled black bags.

All postcards, business cards, padded envelopes and information leaflets are printed on recycled paper.

A lot of Eily’s stones are sourced ethically or Fairtrade but supply is low so not all stones can be sourced in this manner. Antique stones are always favoured and always happy to discuss using any stones you may have to insert into a piece. 

Eily is also learning how to cut stones herself at a lapidary club she is (voluntary) secretary of and attends. It fuels her keen interest and understanding for unique cuts and she buys locally cut gemstones when they are available.